Communication in the workplace is an integral and fundamental part of our everyday working.
How we communicate and how we are communicated to, can directly affect the performance of an individual positively or negatively.
Within this course we will look the effect on engagement and empowerment within the workforce and how ‘Active Listening’ can improve your own responses.
Understanding body language and the unconscious messages that we send unwittingly to others.
Delegates will spend the second day in a number of practical role play exercises to help support them in respect of dealing with difficult situations.